ACCEPTANCE OF TERMS

By engaging our services, you confirm your acceptance of these Terms of Service. These terms are designed to outline the rules and responsibilities governing our business relationship, helping to avoid misunderstandings or disputes. Your use of our services constitutes agreement to these terms.

ACKNOWLEDGMENT OF TERMS

Before your booking is confirmed, you will be required to read and acknowledge these Terms of Service. This ensures you are fully informed about our policies and procedures before going ahead with our services.

BOOKING, PAYMENT, AND CANCELLATION POLICIES

To secure your booking, a deposit of 20% of the total service cost is required. Bookings will not be confirmed until the deposit has been received. Until the deposit is paid, the selected date remains open and may be booked by another client. The remaining balance is due upon completion of the agreed work and can be paid by bank transfer, online, or in cash.
Flair Autocare cannot be held responsible for events beyond our control, such as adverse weather conditions (e.g., snow, heavy rain, or other acts of God). If Flair Autocare must cancel or reschedule your booking due to such conditions, we will provide a minimum of 48 hours’ notice whenever possible. If less than 48 hours’ notice is given, your deposit will be fully refunded. Flair Autocare operates under strict guidelines to ensure safe and appropriate working conditions. These guidelines are in place to maintain the high standard of service our customers expect. Decisions made regarding working conditions are final and non-negotiable.

If a customer cancels their appointment less than 48 hours before the scheduled service time, the 20% deposit will be retained to cover potential losses incurred due to the short notice. This policy is in place because last-minute cancellations may not provide sufficient time to fill the appointment slot with another booking in your TOS.

Customer cancellations must be made at least 48 hours in advance and can be requested via phone or direct message. All cancellations must be confirmed and agreed upon by both parties to be considered valid.

SERVICE DETAILS AND LOCATIONS

At present, all clients must bring their vehicles to our business location in Based in Marton-in-Cleveland near Nunthorpe. As we are not yet operating as a mobile service, the business address will be provided upon confirmation of your booking. We are excited about expanding to offer mobile detailing services in the future and are actively working towards this goal. Until then, we appreciate your understanding and look forward to providing high-quality service at our current location.

CUSTOMER RESPONSIBILITIES

Clients must remove all personal items from their vehicles prior to the start of the detailing service. This ensures a safe and efficient process and helps avoid accidental loss or damage. Flair Autocare is not responsible for any lost, damaged, or misplaced items left inside the vehicle during the detailing process.

LIABILITY AND DAMAGE

Flair Autocare is not responsible for any pre-existing damage to your vehicle. Pre-existing damage will be documented prior to commencing work. While we take the utmost care during the detailing process, we cannot accept liability for unforeseen issues that may arise, including but not limited to mechanical failures or deterioration of previously damaged areas. Any claims regarding damage must be reported to Flair Autocare within 24 hours of service completion.

ADDITIONAL CHARGES FOR HEAVILY SOILED VEHICLES

If the interior of your vehicle is heavily soiled due to excessive dirt, pet hair, mould, vomit, or similar conditions, additional charges may apply. To avoid surprises, we recommend sending images or videos of your vehicle’s interior when requesting a quotation or during the booking process. This allows us to provide an accurate assessment and pricing for the required work.

GUARANTEE AND COMPLAINTS

We are committed to delivering high-quality detailing services. If you are not satisfied with the service provided, please contact us within 24 hours of completion to allow us to address your concerns. Complaints must be submitted by the customer via email, phone, or in person, and should include detailed information about the issue, including photos if applicable. Flair Autocare reserves the right to assess and, if necessary, rectify any concerns at our discretion. Refunds or partial refunds will be considered by Flair Autocare only after all other options have been explored.

HEALTH AND SAFETY

Flair Autocare reserves the right to decline service for vehicles that present hazardous conditions, including but not limited to biohazard contamination, chemical exposure, or unsafe working environments. If such conditions are identified by the operator during the service, work will cease at once, and the client will be notified. Additional charges may apply for biohazard cleanup if agreed upon by the client.

DATA PROTECTION

Flair Autocare respects your privacy and is committed to protecting your personal information. Any personal data collected, including names, phone numbers, email addresses, and vehicle images, will be used solely by Flair Autocare for booking, communication, and service-related purposes. We do not share your information with third parties unless required by law. All data is stored securely and managed in compliance with applicable data protection laws.

Thank you for choosing Flair Autocare. If you have any questions or require clarification about these Terms of Service, please feel free to contact us.